Bancard USA's Client Services division offers a full range of support services for its Sales Groups, Agent Banks, and merchants. Client Services includes:
Merchant Services
Bancard USA's goal is one-call resolution with no hold times. Our responsiveness allows its merchants to get back to their business quickly. Merchant Services is available from 8:00 am - 5:00 pm (Pacific time), Monday through Friday, at 1-866-888-BUSA (2872). Outside of these hours, callers may leave voice mail messages for a return call the next business day before 9:00 a.m. (Pacific time), and requests for research or assistance may be faxed to 1-425-226-6749 or emailed to merchant@bancardusa.net.
Providing unparalleled service and support to Bancard USA's Sales Representatives, Agent Banks, and major merchants sets our Services department apart. A team of experienced and seasoned service personnel ensures that all customers receive the highest level of knowledge and experience available to resolve their service inquiries.
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Quality Assurance
At Bancard USA, good service is not good enough. To ensure that our representatives, agent banks, and merchants receive responsive service, we continually monitor the performance of Bancard USA's support staff. These standards were established because of Bancard USA's commitment to world-class service by creating the habit of excellence.
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